Privacy Policy

1. Introduction

This Privacy Policy explains how StopManualDial (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our services or visit our website.

2. Information We Collect

We may collect the following types of data:

• Account Information: Name, email, phone number, and organization name
• Usage Data: IP address, device/browser info, session data
• Call Logs: Metadata, call recordings (if enabled), and transcripts
• CRM Data: Optional data pushed to/from third-party systems you connect

3. How We Use Your Information

We use your data to:

• Provide and maintain our VoIP and AI services
• Improve product performance and user experience
• Send important system alerts or administrative messages
• Comply with legal and regulatory requirements

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Third-Party Sharing

We do not sell your data. We may share information with trusted third-party vendors (e.g., SMS gateways, CRM tools) solely for the purpose of service delivery.

6. Cookies & Tracking

We use cookies and similar technologies to improve our website functionality and performance. You can disable cookies in your browser settings.

7. Your Rights

You may request to access, correct, or delete your personal data at any time. Please contact support@stopmanualdial.com to submit a request.

8. Security

We take data protection seriously and implement encryption, firewalls, and regular audits to safeguard your information.

9. Updates to This Policy

We may update this Privacy Policy periodically. We’ll notify users via dashboard banner, email, or website update log.